Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Anything with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then a replacement will be sent, within a certain amount of days.

If we no longer have any left, we will issue a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at the phone number below and send the item to the address shown.

Shipping returns

To return your product, you should mail your product to: 39 Barham Place, Stoke, Nelson.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Phone (the below is an image to prevent spam-bots):

Address: 39 Barham Place, Stoke, Nelson